Values and Standards

Customer Service

Desire to serve. We will always exhibit a genuine desire to serve our customers and each other
Willingness to go the extra mile. We will always make our best efforts to do that bit extra to “get the job done” if necessary
Gain satisfaction from fixing a customer problem. We genuinely achieve personal satisfaction from helping others.

Work Ethic

A days work in a days time. We will not put off till tomorrow what can be done today
Accountability. We are each accountable to the rest of the team for the quality of our work and way we go about it. We will always act with care and will always produce complete and quality outcomes.
High energy levels. We will always display high levels of energy in all our activities and dealings with others
Willingness to commit to what we want to achieve. We willingly commit to the overall objectives of the Company in general and each others objectives specifically, as well as our own.
Look to achieve satisfaction from their work. We accept that satisfaction from our work is as much our responsibility as it is the people we work with. We will look for all opportunities to achieve satisfaction from all that we do.

Team Player

An active member of the team. We will each be active members of the overall Adro team
Gets on well with most. We accept that it is our responsibility individually to work through any conflict we may have from time to time and get on well with each other at work
Contributes to the team. We acknowledge that each member of the team has a responsibility to contribute to the team and be accountable for our contributions and our areas of responsibility.
Mutual respect. We will respect each other and the contributions we each make.
Care/ show empathy to others. We will appreciate each other’s privacy while being aware that we all have our personal issues from time to time. We will help each other where appropriate.